RESERVATION POLICY

Booking Policy

Reservations:

A child of 0-3 does not charge with parents.
Two children from 0-3 in the same room with the parents charge an extra bed.


4 years and adult charge extra bed.
The Pousada will charge 30% of the total amount of the reservation at the time of purchase and the difference (the remaining balance) will be settled at check-in (at the entrance).


Installment:
We will install your purchase up to 4 times on your credit card. Please note that this option is only valid for multiple amounts of R $ 200.00, as shown below:

- R $ 400.00 can be split in up to 2 times;
- R $ 600.00 can be split in up to 3 times;
- R $ 590,00 can be split in up to 2 times.

If you choose this option (installment) please enter in the field special order at the time of purchase the number of installments. "

In this case will not be charged the 30% as a reserve at the time of purchase, but the total amount paid as reported in the field number of parcels ?.
If there is a need to cancel or change the hosting date, the client must communicate in writing. The cancellation will be subject to the collection of fees according to the conditions below:


Cancellation:
Seven days after the reservation.
In case of cancellation of reservation must be made in writing and sent by e-mail to
reservas@pousadaaguiabranca.com.br
With 30 days prior to check-in there will be a refund of the amount deposited or credited, discounting the administrative fee of 10% of the total amount of the reservation.
With 29 to 16 days in advance of check-in there will be no refund of amounts made as a reservation.
However, there will be a credit of the amount available to be used only once on another date, subject to availability for three months, from the date of cancellation. In case of cancellation of remarking there will be no return.
With 15 days prior to check in there will be no refund of amounts made as a reservation (30% of the total amount credited at the time of booking) and no credit for re-booking.
If payment is in full (100% at time of booking), a 30% credit on the total amount will be available to be used only once on another date, subject to availability for two months, from the date of cancellation.
In case of cancellation of remarking there will be no return.


No Show (Withdrawal Without Cancellation)
The non-attendance of the guest at the Pousada on the expected date of arrival without prior written communication will be considered "NO SHOW" (cancellation without cancellation). The vacancy will remain available for 24 hours from the date of entry. After this period the reservation will be canceled with retention of 100% of the amount paid.


Schedules:
- check-in from 2 pm;
- check-out until 12h00;
- breakfast from 7 to 10 a.m.
Late check out (Please check before availability):
- by 15 hours an additional 50% of the daily rate;
- after 3 pm a new rate will be charged.


Children and extra bed:
- One child under the age of 0-3 per suite will be accommodated free of charge when using existing bedding in the parents' suite.
If there are more children under 0-3 years old in the same suite, a percentage of 40% of the apartment's value per night will be charged;
- The hostel does not have extra beds and single mattresses, check our availability.
Form of payment:
- We accept Mastercard and Visa credit and debit cards as payment method.
- This establishment reserves the right not to accept checks according to art. 92 of Law 8884/94 (LIOE).